The problem
No-shows are costing you money.
No-shows cost car washes and detailing studios real money: an empty bay means lost revenue and wasted time for your team.
Without reminders
- ✕Customers forget their appointments
- ✕Empty bays = lost revenue
- ✕Calling customers by hand eats into your day
With reminders
- ✓Far fewer no-shows thanks to SMS reminders
- ✓Reminders go out automatically, without you lifting a finger
- ✓More time to grow your business
Automation
SMS types in Carfect
Booking confirmation
Sent automatically as soon as a booking is created. Your customer gets the date, time, address and a link to cancel.
"Thanks for booking with [Name]. See you on 15 Feb at 10:00. Address: 1 Example Street. Need to cancel? [link]"
Reminder 24h and 1h before the visit
The system sends a reminder 24 hours before the visit and, optionally, one hour before. No more chasing customers by phone.
"Reminder: your appointment at [Name] is tomorrow at 10:00. See you then! Questions? Call us: [phone]"
Vehicle ready for collection
When the job is done, let your customer know their car is ready to collect – with a single tap in the app.
"Your BMW X5 is ready for collection! We're open until 18:00. [Name], 1 Example Street"
Coating maintenance reminder
The system keeps track of your premium-service customers and invites them back for a paid check-up at the right intervals.
"It's been 6 months since your ceramic coating was applied. Time for a check-up! Book here: [link]"
Results
What reminders change
Fewer
no-shows thanks to reminders
A text the day before the visit means fewer forgotten appointments – and fewer empty bays.
More
repeat visits for premium services
Automatic reminders for coating check-ups and PPF maintenance generate steady revenue from returning customers.
SMS usage
Pay only for what you send
£0.08 per SMS, excl. VAT
For car washes and detailing studios alike
No SMS bundles and no monthly SMS fee. Every message – booking confirmation, reminder or ready-for-collection notice – costs £0.08 excl. VAT and appears on your monthly invoice. Your dashboard always shows how many messages you have sent.
You decide which notifications go out. No hidden fees – you only pay for what you actually send.